Frequently Asked Questions
Answers to all your questions about jitab
From opening an account to withdrawing money via bKash — find detailed answers to jitab's most popular questions right here.
jitab is a trusted online gaming platform in Bangladesh. Many players have questions about account registration, deposits and withdrawals, claiming bonuses, game rules, and responsible gaming. Below we have organized those questions into five topic-based groups with answers. If you cannot find the answer to your question here, contact our 24/7 live chat support team — they are always ready to help in Bengali.
Account and Registration
Account
To open an account at jitab, you need an active mobile number and a password. Fill in your name, date of birth, and preferred payment method in the registration form. The whole process takes just a few minutes. Please note that only those aged 21 or above can open an account at jitab.
No, only one jitab account is allowed per mobile number and identity. Creating multiple accounts may result in them being cancelled and any accumulated balance being forfeited. We enforce this policy strictly to maintain a fair gaming environment for everyone.
Use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number. Enter the code and set a new password. The whole process is completed within just a few minutes. If you have trouble, contact our live chat support.
Yes, you can update your contact information and password from account settings. However, to change your registered name or date of birth, please contact our live chat support and complete the required identity verification. This step is taken to protect the security of your account.
Absolutely. jitab's website is fully mobile-friendly. You can easily create an account, log in, and play games from any Android or iOS smartphone browser. No separate app download is needed — just open jitab.cam in your browser and get started.
Deposits and Withdrawals
Payment
jitab currently supports the three most popular mobile banking methods in Bangladesh: bKash, Nagad, and Rocket. You can deposit money quickly and securely through any of these at any time. More methods may be added in the future — follow the site notices for updates.
The minimum deposit amount at jitab is ৳200, which applies to all methods — bKash, Nagad, and Rocket. With this amount you can start playing right away and also claim the welcome bonus as a new player.
Deposits made via bKash, Nagad, or Rocket are generally credited to your jitab account instantly. If there is a delay for any reason, please wait a few minutes. If the problem persists, contact our live chat with a screenshot of the transaction.
Withdrawals from jitab are generally processed within 30 minutes to 3 hours. Processing time depends on your mobile banking provider's network status and the time of day. The minimum withdrawal amount is ৳500.
jitab does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply transaction charges according to their own policies. Contact your payment provider for details on that.
It may be possible to cancel a withdrawal request before processing begins. However, once processing has started, it can no longer be cancelled. For a quick decision, contact our live chat support right after submitting the request. We will assist as much as possible depending on the situation.
Games and How to Play
Gameplay
jitab has a wide game collection: slots, live casino (baccarat, roulette, blackjack, Teen Patti), jackpot games, cricket betting, and much more. You will find content from world-renowned game providers including PG Soft, Pragmatic Play, JILI, and Spribe.
Go to the cricket section of jitab and browse the list of ongoing or upcoming BPL, IPL, or T20 matches. Select your preferred match, choose your bet type (match winner, run total, wickets, etc.), and enter the stake amount. Confirm — and your bet is placed. After the match, winnings based on the result will be added to your account.
RTP (Return to Player) is a general measure indicating how much a game pays back over the long term. Volatility refers to how frequently and how large wins come. Check the game provider's official information for the general characteristics of each game. The outcome of every session is random, so play for entertainment.
Yes. jitab only uses content from certified game providers whose games are tested and certified by independent third parties. These games use a verifiable random number generator (RNG), ensuring every outcome is completely unbiased.
jitab is fully mobile-optimized. From slots to live casino and cricket betting — everything plays comfortably in a smartphone browser. Make sure you have a stable internet connection for the best experience.
Bonuses and Promotions
Bonus
jitab offers new players a 150% first-deposit bonus of up to ৳5,000. For example, if you deposit ৳1,000 you will receive ৳1,500 in bonus, giving you a total balance of ৳2,500. If a bonus code applies at the time of your first deposit, enter it — the bonus will then be added automatically.
The wagering requirement for the jitab welcome bonus is 20 times (20x). This means the bonus amount must be wagered 20 times before it can be withdrawn. Example: if you receive a ৳1,500 bonus, you need to place a total of ৳30,000 in bets. Once this condition is met, winnings can be withdrawn directly.
The jitab VIP program has four levels: Bronze, Silver, Gold, and Platinum. You can naturally advance to higher levels by playing regularly and staying active. Weekly cashback increases at each level — up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, and 0.8% at Platinum.
jitab VIP members receive a set percentage of their net losses back as cashback each week. This amount is calculated weekly and credited to your account. Cashback can be used directly in games. The higher your VIP level, the higher your cashback rate.
Yes. jitab regularly offers various promotions, especially during the BPL season, Eid, Pohela Boishakh, and other special occasions. Check the promotions page regularly or ask on live chat to stay informed about these offers.
Security and Responsible Gaming
Security
Yes. jitab uses SSL encryption technology to protect all your personal and financial information. We do not sell or share your information with any third party. Read our privacy policy for full details.
Yes, jitab is for those aged 21 or above only. By using the platform you confirm that you are at least 21 years old. Any account found to belong to an underage person will be closed immediately.
Yes. jitab prioritizes responsible gaming. You can close your account for a set period or permanently if you wish. Contact our live chat support or visit the responsible gaming section in your account settings to do so.
jitab emphasizes playing for entertainment. We offer deposit limits, session limits, and self-exclusion options. If you feel that gaming is having a negative impact on your daily life or finances, take a break right away. Detailed guidance is available on our responsible gaming page.
The jitab support team provides service in Bengali 24 hours a day, 7 days a week. Click the live chat button on the site for instant assistance. You can also reach us by email: [email protected] — for all questions, complaints, or support needs.
Still have questions? Contact support
Our expert team is with you in Bengali 24/7. Connect on live chat right now or send an email — fast and friendly assistance guaranteed.
Email: [email protected]