Your Privacy
Our Responsibility
This privacy policy explains in detail how your personal information is collected, used, and kept secure on the jitab platform.
Introduction and Scope
jitab ("we", "our", "platform") provides a safe and reliable service for online gaming users in Bangladesh. This privacy policy ("policy") explains how your personal information is collected, processed, stored, and kept secure when you use the jitab website, mobile site, or any related services.
By registering on this platform or using any of its services, you agree to the terms of this privacy policy. You must be 21 years of age or older.
If this policy changes, we will publish the updated date on the website. For significant changes, a notice may be sent to your registered email address.
Information We Collect
Identity Information
Information you provide at the time of registration includes:
- Full name and date of birth
- Valid email address
- Chosen username
- National ID or passport details (where applicable for identity verification)
Financial Information
Information required for deposits and withdrawals:
- bKash, Nagad, or Rocket account number
- Transaction history and amounts
- Deposit and withdrawal timing information
Card data is not stored on our servers; it is processed directly by the payment gateway.
Technical Information
Information collected automatically while using the platform:
- IP address and device identifier information
- Browser type and operating system
- Login time and session information
- Cookie and user preference data
Gaming Activity
To improve your gaming experience, we store:
- List of games played and time spent
- Betting history and patterns
- Bonus claim and usage records
- Responsible gaming limit settings
Purpose of Data Use
jitab uses your personal information for the following purposes:
- To create, verify, and manage your account
- To process deposit and withdrawal transactions
- To provide applicable bonuses, promotions, and rewards
- To ensure platform security and prevent fraud
- To provide customer support
- To apply responsible gaming policies
- To analyse and improve platform performance
- To meet applicable legal obligations
- To send marketing communications subject to your consent
- To handle dispute resolution and audit processes
Data Sharing and Disclosure
jitab may share your information with third parties in the following limited circumstances:
Payment Service Providers
Necessary information is shared with service providers such as bKash, Nagad, and Rocket to process transactions. This is used solely to complete payments.
Technology Partners
The minimum information required for platform operations is shared with game software providers and cybersecurity partners.
Legal Obligations
We may be required to disclose relevant information in response to court orders, legal investigations, or valid requests from regulatory authorities.
Analytics Services
Anonymous or aggregated data may be sent to analytics partners for monitoring platform performance — this data cannot be used to directly identify you.
Cookies and Tracking Technologies
The jitab website uses cookies and similar technologies to improve your browsing experience and help the platform function properly.
Cookie Types and Purposes
- Essential cookies: Required to maintain login sessions, security verification, and core platform functionality. Disabling these will prevent the site from working correctly.
- Functional cookies: Used to remember your language preference, game history, and personalised settings.
- Analytics cookies: Used to understand which pages are visited most and how users navigate the site. All data is collected anonymously.
- Marketing cookies: Used to display relevant offers and promotions, subject to your consent.
You can disable non-essential cookies from your browser settings, although this may limit the functionality of some services.
Data Protection and Security Measures
jitab applies industry-standard security measures to keep your personal information safe. The key components of our security framework are:
SSL Encryption
All data transfers are encrypted using SSL/TLS technology.
Firewall Protection
Advanced firewalls prevent unauthorised access.
Access Controls
Only authorised personnel have access to specific data.
Regular Audits
Security measures are reviewed and improved on a regular basis.
While we make every effort to protect your data, no method on the internet is entirely risk-free. It is your responsibility to keep your account password confidential and strong.
Data Retention Period
jitab does not retain your personal information beyond the period required. The general policy is described below:
- Active accounts: All information is retained for as long as the account remains active.
- After account closure: Information necessary for legal obligations and dispute resolution may be retained for a specified period.
- Financial transaction data: Retained for the applicable period in accordance with tax and legal requirements.
- Marketing preferences: Deleted as soon as possible once you withdraw your consent.
Once the retention period ends, data is securely deleted or anonymised.
Your Rights
As a user of the jitab platform, you have the following rights:
Right to Access
You have the right to request a copy of the personal information stored in your account.
Right to Correction
If any of your information is incorrect, you can request a correction. Some information can also be updated directly from your account settings.
Right to Deletion
In certain circumstances you may request that your information be deleted, although some data may be required to be retained due to legal obligations.
Withdrawal of Consent
You may withdraw consent given for marketing communications at any time. This does not affect the validity of any processing that took place before withdrawal.
To exercise these rights, send an email to [email protected] or contact us via live chat. We will respond to your request within a reasonable time.
Protection of Minors
jitab is a gaming platform intended only for users aged 21 and above. We do not knowingly collect information from minors.
- An age verification process is followed at the time of registration.
- If it becomes known that information from a minor has been collected, it is deleted immediately and the associated account is closed.
- If a parent or guardian suspects their child is using this platform, please contact [email protected] immediately.
Policy Changes and Contact
jitab reserves the right to update this privacy policy at any time. When changes are made:
- The updated date will be published on the website.
- For significant changes, a notice may be sent to your registered email address.
- Continued use of the platform after changes have been made will be taken as acceptance of the new policy.
If you have any questions or concerns about this privacy policy, please contact us:
- Email: [email protected]
- 24/7 live chat support is available in Bengali.
For any privacy-related questions, we are here for you
If you have questions about the privacy of your information or about this policy, please contact the jitab support team. We are ready to help in Bengali 24/7.